Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with stickers, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@esncejewels.com. Please note that returns will need to be sent to the following address: Etobicoke, Ontario

 Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@esncejewels.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like worn earrings or damaged items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We are currently not accepting refunds on any items, you may exchange your item or return your purchase for equal store credit.

If you have any concerns about your purchase or this policy please email us at info@esncejewels.com we would be happy to discuss the issue. 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@esncejewels.com.