Shipping policy

Shipping Policy Thank you for shopping with us! We strive to provide you with the best possible shopping experience. Please review our shipping policy below:

1. Processing Time: • All orders are processed within 1-3 business days, unless otherwise stated. • Customized or personalized items may require additional processing time. Please refer to the product description for details.

2. Shipping Methods: • We offer various shipping methods to cater to your needs. • Shipping options and rates will be displayed at checkout based on your location and order weight.

3. Shipping Destinations: • We currently ship to addresses within Canada and the United States. For international shipping, please contact us for further assistance.

4. Shipping Costs: • Shipping costs are calculated based on the total weight of your order and the destination. • Any applicable taxes or duties imposed by the destination country are the responsibility of the customer.

5. Order Tracking: • Once your order has been shipped, you will receive a confirmation email with tracking information. • Please allow up to 24 hours for the tracking information to be updated.

6. Delivery Time: • Delivery times may vary depending on your location and the shipping method chosen. • Estimated delivery times will be provided at checkout.

7. Lost or Damaged Packages: • We are not responsible for any lost or damaged packages caused by the shipping carrier. However, we will do our best to assist you in filing a claim with the carrier.

8. Order Modifications or Cancellations: • If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, modifications or cancellations may not be possible. If you have any further questions or need assistance with your order, please don’t hesitate to contact us at info@esncejewels.com